1.  When will my order ship?
   For in-stock orders placed by 12pm GMT+1 we usually ship the same business day. For orders placed after this time, your order will ship the next business day. Some specific materials will take three business days to deliver. We ship everyday Monday through Saturday and occasional on Sundays. Our goal is to get your order to you as quickly as possible. Please open and inspect your order upon receipt. Should there be any issue with your order, contact customer service within 48 hours.
2.  Where do you ship from?
   All orders are shipped from our warehouses and depot hubs, (Lagos Island, Ogba and Iju). Ground delivery times to your location are provided on our Delivery Information Page.
3. What shipping methods do you offer?
   We ship using your choice of local delivery facilities, third-party logistics companies or DHL. Option may vary based on order item size, dimension, and weight. We offer ground and 1-, 2-, or 3-day express options. Fees for each option are quoted when you check out, or you can estimate the charges by choosing the “estimate shipping” link on the cart page.
4.  Do you ship outside the Nigeria?
   We ship to all 36 states in Nigeria. Unfortunately, we do not ship outside Nigeria currently.
5. What is the cost of shipping?
   Shipping rates are based on the weight of your order and on the destination or delivery location. A quotation for shipping is provided when you choose Checkout from the Cart page, and you have additional option to pick up from our nearest warehouse, deport or designated collection points.

What payment methods do you accept?

We accept payment via Visa, MasterCard, American Express, Discover, Bank Transfer and Paypal. etc.

Are your products used or new?

All of our products are new from the factory. We do not sell used products.

Can I get experienced building consultant via your platform?

We maintain a pool of consultants, artisans and engineers that are professionals are always ready to consult and advice on building matters.

1. What is your return policy?

We accept returns within 5 days of the item’s delivery to you. Items being returned must be in new, unused condition, and in the original, undamaged packaging. We cannot take back used products or products/packaging that are not restock-able. We do not charge any restocking fee for orders returned with an RMA, however we are not able to refund shipping costs.

2. How do I make a return?

To make a return, click on the My Account link at the top of the page. Find the order you would like to return in your list of orders and click on it. The order detail page will provide instructions for returning your item. Once the items arrive in our warehouse, your credit card will be credited for the items you returned. It’s that easy!

3. What if items are damaged or lost during shipping, or are wrong?

In the unfortunate case of items damaged or lost during shipping, or the wrong items sent, we will arrange to have the items picked up and new replacements sent at no cost to you. To report damaged, lost, or wrong items, just click on the My Account link at the top of the page. Find the order that was damaged and click on it. Choose the “Issue” with My Order link. IMPORTANT: Shipping damage, lost, or wrong items must be reported within 3 days of the scheduled date of delivery.

4. How do I make an exchange?

We do not have a separate exchange process. If you would like to return an item and have found another item on our site that you would like instead, please follow the return procedure above and then place a new order for the replacement item.

1. How can I see the status of my order?

To see the status of your order, click the My Account link at the top of the page. You will then see a list of all of your orders. To see the status of an order, click on that order. Orders cannot be canceled once they have been transmitted to the warehouse for packaging.

2. How can I get the shipment tracking number for my order?

You will be sent an email with the tracking number for your order on the day your order is shipped. To see your order tracking number any time after it is shipped, click the My Account link at the top of the page. You will then see a list of all of your orders. Click on an order and you will see a page showing all shipments you have been sent and a tracking number for each shipment.

Conceptualized in 2020, and operate out of Lagos, Nigeria. MBS (MyBuildingStore) is a secure online one-stop shop for all construction materials for private individual, Nigerians in diaspora, building materials distributors, wholesales, retails, and other consumers to meet their quality building material sourcing and get access to building professionals and consultants for building consultancy, tips and advice.

Leveraging on building material supply and construction experience of over two decades, we started out by reselling various building materials and subsequently delve into importation in 2020 under MBS and Beave Building and Constructions Limited. Our online shopping platform is to fulfil the need, save the stress and close the gap of the difficulty in sourcing for trusted building materials and to give Nigerians all over the world a platform to shop and get their preferred material directly onsite in nigeria and possibility to hire professionals or consult via our platform.

MyBuildingStore is an end-to-end virtual store dedicated to your construction and building tools needs for all types of building, renovation, or construction projects. From Planks to cement, reinforcement to nails, Sand to stones, blocks to bricks, Electricals to plumbing, tools and accessories purchases, construction professionals, etc. We deliver to you everything you desire to repair, renovate, or build your home or commercial project.